How Can I Submit a Support Ticket?

If you need assistance or support, submitting a support ticket is the best way to get help. Follow the steps below to submit a ticket effectively.

Step 1: Access the Support Portal

1. Log in to Your Account
   Ensure you are logged into your account on our website.

2. Navigate to the Ticket Submission Page
   Go to the menu and select Inside Us > Open Ticket. This will direct you to the support ticket submission page.

Step 2: Fill Out the Ticket Form

1. Provide Ticket Information
   You will need to fill in the following fields:

   • Subject: A brief summary of the issue or request.
   • Description: Detailed information about the issue you are facing. Include any relevant details that might help us understand and resolve your issue.
2. Attach Files (if applicable)
   If you have any files related to your issue, you can attach them using the file upload button.

Step 3: Submit the Ticket

1. Review Your Information
   Double-check all the information you have entered to ensure accuracy.

2. Click the Submit Button
   Once you are satisfied with the details, click the Submit button to send your ticket.

3. Confirmation
   After submission, you will receive a confirmation email with a ticket number. You can use this ticket number to track the status of your support request.

Additional Information

• Support Hours: We are available 24/7 to assist you.
• Response Time: Our typical response time is within 24 hours.